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Shipping Policy

Fast Shipping Anywhere in the US! 

Please allow up to 3-5 business days for processing of your order. Shipping times typically vary from 1 to 7 days and the packages we send are uninsured. Please be sure that you are shipping to a secure and trusted location, as D31 is not responsible for any stolen packages.

Note that you are responsible for entering the accurate delivery address for your package. Any packages that are returned to Three Nails are subject to returned shipping fees. 


Shipping rates are calculated live at checkout using D31’s discounted rates. Please note that delivery times are not guaranteed. 

D31 is not responsible for any packages that have been delivered to your mailbox or left at your address.  



Orders are quickly processed and sent from our warehouse in Oregon within 3 business days. You will receive an email with tracking information once your item has been processed and shipped. 



We do not currently ship internationally



All sale items purchased through D31 are final. We will not accept returns, issue refunds or make exchanges on any final sale of clearance items.

Return & Exchange Policy

Please email us at to let us know you are returning your items!


  • Our policy lasts 30 days after delivery. If 30 days have gone by from the day your package was delivered, unfortunately, we can't offer you a refund/exchange. 

  • If the return/exchange does not pass our return inspection, it will be mailed back to you.

  • Please return the item in the condition it was packaged and sent. Please include the packing slip with your order number. 

  • If you ordered a hat(s) please send it back in the box it came in to avoid damage.

  • All items must be unworn and unwashed.

  • Original tags must be attached.

  • Items covered in animal/human hair will NOT be accepted.

  • Items that smell like smoke, cologne, or deodorant cannot be accepted.

  • It may take up to 7 business days for returns to be processed (even longer after a launch).

  • ALL jewelry sales are final. There will be no returns/refunds offered on jewelry. In the case you have a defective piece please email us at with your order number.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If your return is denied, then it will be sent back to you.


Packages will be processed on a first come basis. Please allow up to 7 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (1-5 business days). Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us below.

If you need to exchange for any reason, please return your item per our refund policy above and include exchange instructions/order number with the return. We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned. If your item is damaged, please contact our support for assistance -

  • We do not accept returns for Clearance items.

  • We do not accept returns on jewelry.

  • We do not cover shipping costs for returns.

  • If you return an item, shipping cost is NOT refunded.

  • We do not accept returns or exchanges after 30 days



*Upon receiving your order, please inspect your items immediately*

We will request photo evidence for our records, and provide a return label (domestic only) if an exchange needs to be made. We must be notified of any defects within 30 days of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced. If we made a mistake with your order, or if there is an issue, then please email us at

Payment Methods
Payment Methods





COD (when approved prior to purchase)

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